Orders
Can I change or cancel my order?
Write to us within 12 hours of ordering and we will do our best. After that, your piece is already being prepared and the return process applies.
Where do you ship?
Worldwide. Shipping is complimentary on all orders; duties and import taxes outside the United States may apply on delivery.
Sizing
Which size should I order?
Order your usual size. Each product page describes the cut, and our team is happy to advise if you are between sizes.
What is the Custom Size option?
Selected pieces can be made to your measurements. Order the Custom Size option and send us your measurements after checkout; we confirm them before production begins.
Care
How do I care for shearling and leather?
Specialist cleaning only. Shake out and air after wear and store on a wide hanger, away from direct heat.
Can I machine wash the puffers and the parka?
Yes, on a gentle cold cycle, inside out. Do not tumble dry; hang to dry.
Payment
Which payment methods do you accept?
All major credit and debit cards, Shop Pay, Apple Pay and Google Pay. All prices are in US dollars.